Job Overview

We are seeking a dedicated and experienced Property Manager to oversee the day-to-day operations of our short-term rental properties in the North Georgia Mountains. The ideal candidate works well with others, has a keen eye for detail, and brings strong problem-solving skills, particularly when handling maintenance-related issues. This role requires the ability to multitask, stay calm in high-pressure situations, and make sound decisions independently when needed.

A genuine commitment to providing exceptional customer service, especially over the phone. Our goal is to ensure a positive experience for both guests and property owners through clear communication, efficient operations, and thoughtful follow-through.

Responsibilities

• In office and out in the field Monday-Friday
• Manage the maintenance portion of internal operations using our specialized property management software
• Log maintenance issues, assign tasks to the appropriate internal team or vendor, and coordinate repair schedules
• Communicate with vendors and follow up daily until issues are fully resolved
• Maintain clear and professional communication with guests and tenants via phone and text
• Conduct regular property inspections to ensure safety, cleanliness, and maintenance standards are met
• Assist with onboarding new properties into our rental program
• Pick up and deliver supplies to properties as needed
• Provide on-call after-hours emergency coverage on Monday, Thursday, and Friday evenings, responding only to escalated issues not resolved by our emergency service.
• Coordinate and track maintenance activity using a CMMS (Computerized Maintenance Management System)
• Foster positive guest and owner relationships through effective customer relationship management

Skills & Qualifications

• Proven experience in property management or a related field
• Strong understanding of short-term rental operations, processes, and regulations
• Excellent communication skills with the ability to de-escalate and resolve guest concerns professionally
• Proficiency with property management or maintenance tracking software
• Strong phone-based customer service skills
• Ability to manage multiple tasks simultaneously while maintaining attention to detail
• Highly organized, dependable, and able to work independently as well as part of a team
• Reliable transportation and the ability to travel locally between properties

What Success Looks Like in This Role

• Maintenance issues are handled promptly and proactively
• Guests feel heard, supported, and cared for
• Properties are consistently well-maintained and compliant
• Communication is clear, timely, and professional
• Problems are solved efficiently, even during high-stress situations